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Frequently Asked Questions

Can I change/cancel my order?

4/2/2016 by admin
Please Contact Us right away.

Can I order by phone?

4/2/2016
Ordering online is faster. We do accept phone orders. Please remember that we are a small family-run business and business matters often take us away from the phone. If we do not answer right away, please leave a message and we will return your c

Can I order in bulk?

4/2/2016 by admin
Yes, we offer bulk beads by special order. Seed beads and 2-cuts are available in half or full kilos. 3-cuts are available in 10-hank bunches. Price varies by bead type, size, color and finish. Availability of certain colors may vary. We require a 20

Can you match a bead color?

4/2/2016 by admin
We can try! You can send us 5-6 beads sewn onto a piece of paper or cloth. (Please do not send loose beads). Be sure to include your name and contact information. If we do not have the bead, we will try to find someone who does.

Do you charge sales tax?

4/2/2016 by admin
Yes, we are required, by law, to charge sales tax to all orders shipping to Michigan or Wisconsin addresses.

Do you have a catalog?

4/2/2016 by admin
Our website is our catalog. We do not have a print catalog.

Do you offer discounts?

4/2/2016 by admin
Sign up for our mailing list! We frequently send out email coupons. Also check out our on sale section. We have lots of products listed, including BEADS

Do you sell wholesale?

4/2/2016 by admin
No, we offer our products at retail pricing only.

Do you ship internationally?

4/2/2016 by admin
Yes. International shipping is calculated by weight. Delivery times vary by shipping class and destination. Tracking outside the United States may not be available. Your shipping charge includes insurance.

I typed in the wrong address.

4/2/2016 by admin
Please Contact Us right away so we can correct the issue.

Is ____ in stock?

3/21/2018
If you can add an item to your cart, then it is in stock.

Returns/Exchanges

5/23/2018
Beginning December 15, 2018 we will accept returns for store credit only. Orders placed before December 15, 2018 are eligible for a refund, within 30 days of original order. We accept returns and exchanges on most items with 30 days of your order

Shipping Times

5/23/2018
We ship orders on Tuesdays and Fridays. Most orders placed by 5:00 pm (Eastern) on Mondays will ship Tuesday; most orders placed by 5:00 pm (Eastern) on Thursdays will ship on Friday. Large orders and international shipments may take longer to proces

What forms of payment do you accept?

4/2/2016 by admin
We accept Visa, MasterCard, Discover and American Express; we also accept PayPal. All prices are listed in US currency. Payments will be made in US funds.
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