Frequently Asked Questions
Please Contact Us right away.
Ordering online is faster. We do accept phone orders. Please remember that we are a small family-run business and business matters often take us away from the phone. If we do not answer right away, please leave a message and we will return your c
Yes, we offer bulk beads by special order. Seed beads and 2-cuts are available in half or full kilos. 3-cuts are available in 10-hank bunches. Price varies by bead type, size, color and finish. Availability of certain colors may vary. We require a 20
We can try! You can send us 5-6 beads sewn onto a piece of paper or cloth. (Please do not send loose beads). Be sure to include your name and contact information. If we do not have the bead, we will try to find someone who does.
Yes, we are required, by law, to charge sales tax to all orders shipping to Michigan or Wisconsin addresses.
Our website is our catalog. We do not have a print catalog.
Sign up for our mailing list! We frequently send out email coupons. Also check out our on sale section. We have lots of products listed, including BEADS
No, we offer our products at retail pricing only.
Yes. International shipping is calculated by weight. Delivery times vary by shipping class and destination. Tracking outside the United States may not be available. Your shipping charge includes insurance.
Beads are made in batches, which occasionally yield varying results in color. This phenomenon is known in the industry as "dye lot variation." At any given time, we may have multiple dye lots within the same color of bead. Our policy is to offer the
Please Contact Us right away so we can correct the issue.
We accept returns and exchanges on most items with 30 days of your order. Products must be unopened, unstrung, undamaged and in re-saleable condition. Please Contact Us for a return merchandise authorization. Your return will be processed onc
We ship orders on Mondays, Wednesdays and Fridays. Order by 5:00 pm (eastern) on Sunday, Tuesday and Thursday for your order to ship the next business day. Large orders and international shipments may take longer to process. Orders are not processed
We accept Visa, MasterCard, Discover and American Express; we also accept PayPal. All prices are listed in US currency. Payments will be made in US funds.